Welcome to Open Text Customer Support!

General Customer Updates (click here)

As we move forward with the integration of our Customer Support teams, please be assured that the service level we provide to you, our customer, is our number one focus. Our goal is to provide world-class support that will exceed your expectations. If and when changes occur you will be notified immediately. We are devoted to communicating with our customers so that you can remain confident in our commitment to you.

We recognize the tremendous value the former Hummingbird solutions bring to customers in many organizations including those in the legal and government sectors, as well as many others. These solutions complement our strategy of offering vertical market and compliance solutions and we have re-branded Hummingbird Enterprise to Livelink ECM - eDOCS and LegalKEY (retains its LegalKEY brand name).

Hummingbird Customer Community

We have created a special place in Open Text Online Communities to welcome you and keep you informed of any and all new developments. You can use an automated process to get an account on Communities. Once you have an account, please follow this link to the Hummingbird Online Community where you can subscribe to be notified when new documents are added. If you are interested in Open Text News you can also subscribe to our Open Text News Feed (RSS) independently of Communities.

Thank you for taking the time to visit. We look forward to continuing to work in partnership now and in the future.